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Privacy Policy
Effective January 8th, 2026
ecoLong LLC (“ecoLong”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you access our platforms, products, or services (collectively, the “Services").
By accessing or using our Services, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information You Provide:
  • Name, email address, phone number
  • Mailing or service address
  • Account credentials
  • Program enrollment information
  • Communications sent to us (emails, contact forms, support requests)
Automated Collected Information:
  • IP address
  • Device identified
  • Browser type and operating systems
  • Usage data (pages visited, timestamps, interaction data)
  • Cookies and similar technologies
Program and Energy-Related Data (Where Applicable):
  • Building or unit characteristics
  • Energy consumption or grid services program participation data
  • Device metadata (thermostat, sensors, gateways)
  • Aggregated or anonymized performance metrics
ecoLong does not knowingly collect personal data from children under 13.
2. How We Use Your Information
ecoLong processes personal data for the following purposes:
  • To provide, operate, and maintain our Services
  • To manage accounts and program participation
  • To communicated with you regarding services, updates, or support
  • To improve system performance reliability, and user experience
  • To conduct analytics, research, and product development
  • To comply with legal, regulatory, or contractual obligations
  • To protect the security and integrity of our platforms
3. Legal Bases for Processing (GDPR)
Where GDPR applies, ecoLong processes personal data based on:
  • Consent (e.g., program enrollment, marketing communications)
  • Contractual necessity (service delivery)
  • Legal obligation (regulatory compliance)
  • Legitimate interests, such as improving system performance and security
4. Disclosure of Information
ecoLong does not sell personal data. In order to deliver services, we may share personal data with:
  • Cloud hosing and infrastructure providers
  • Analytics and monitoring service providers
  • Professional advisors (legal, financial, compliance)
  • Contractors and implementation partners
  • Government agencies or regulators where legally required
All third parties are requested to protect personal data and use it only for authorized purposes.
5. Cookies and Tracking Technologies
ecoLong uses cookies and similar technologies:
  • Enable core site functionality
  • Improve user experience
  • Analyze usage trends
You can manage or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.
6. Data Retention
ecoLong retains personal data only as long as necessary to:
  • Fulfill the purposes described in this policy
  • Comply with legal or regulatory requirements
  • Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted, anonymized, or aggregated.
7. Data Security
ecoLong implements reasonable administrative, technical, and physical safeguards, including:
  • Access controls and authentication
  • Encryption in transit and at rest (where appropriate)
  • Network and infrastructure monitoring
  • Vendor security assessments
8. Your Rights
Depending on your location, you may have the right to:
  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of personal data
  • Restrict or object to processing
  • Withdraw consent
  • Receive a copy of your data (data portability)
New York Residents
You have the right to request information about how your personal data is used and shared, and to request correction or deletion where applicable.
Accessing your Personal Data
You may request access to the personal data ecoLong holds about you. To do so, submit a written request that includes:
  • Your name and contact information
  • Verification of your identity
  • A description of the information you wish to access.
ecoLong will respond within the timeframe required by applicable law.
9. Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.
10. Third-Party Links
In cases where our Services contain links to third-party websites or services, we are not responsible for the privacy practices of those third parties.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated effective data and posted on our website.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
ecoLong
By mail: P.O. Box 38282 Albany, New York 12203
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Have questions? We'd love to hear from you.
General Inquiries: info@eco-long.com
Customer Support: support@eco-long.com